Global card Terms and Conditions
These Terms and Conditions (“Terms & Conditions”) are for DCB NiYO Global Card issued by DCB Bank Limited (“Bank” or “DCB Bank”), a Banking Company incorporated under the Companies Act, 1956 (CIN: L99999MH1995PLC089008) and deemed to exist within the meaning of Companies Act, 2013, having its Registered Office at 601 & 602, Peninsula Business Park, 6th Floor, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013 and Finnew Solutions Private Limited, a Company incorporated under the Companies Act, 2013 (CIN:U74900KA2015PTC084275), having its Registered Office at Ground Floor, Alpha Block, Phase 2, Sigma Technology Park, Varthur Road, Whitefield, Bangalore – 560066. Important: –Please make sure you have read this DCB NiYO Global Card Terms & Conditions carefully before using the DCB NiYO Global Card. By using the DCB NiYO Global Card you are unconditionally accepting the Terms & Conditions listed hereunder and will be bound by them and you accept the onus of ensuring compliance with the relevant guidelines of the Reserve Bank of India (RBI) and any other regulatory/statutory body/ies, all the rules and regulations framed under the relevant Act/s and as amended / modified / applicable from time to time and any other corresponding enactment/s in force
from time to time.
In this Terms & Conditions the following words and phrases shall have the meanings as set below unless the context indicates otherwise:
a. ‘DCB NiYO Global Card’ or ‘Card’ refers to the DCB NiYO Global Card issued by NiYO to an individual or by any corporate to its
employees through DCB Bank.
b. ‘Application’ refers to an application made by the employees of such corporate, along with their Know Your Customer (KYC)
documents for the DCB NiYO Global Card.
c. ‘Terms & Conditions’ refers to Terms and Conditions as mentioned herein governing the DCB NiYO Global Card usage.
d. The ‘Bank’ or ‘DCB Bank’ refers to DCB Bank Limited and its successors and assignees.
e. ‘Cardholder’, ‘you’, or similar pronouns shall, where the context so admit, refer to an individual or the employee of a corporate who
has tied up with DCB Bank and/or its representatives, to whom a DCB NiYO Global Card has been issued for loading the allowances.
All references to the Cardholder in any one particular gender will also include the other genders.
f. ‘ATM’ refers to Automated Teller Machine in India and/or abroad, whether of DCB Bank, or of any other bank on a shared network, at
which amongst other things, the Cardholder can use his DCB NiYO Global Card to access his funds loaded in his DCB NiYO Global
Card though for limited and/or restricted pockets.
g. ‘PIN’ means the Personal Identification Number (required to access ATMs) allocated to the Cardholder by DCB Bank, chosen by him
from time to time.
h. ‘Transaction’ means any instruction given by a DCB NiYO Global Cardholder by using his DCB NiYO Global Card directly or indirectly
to effect action on his Card.
i. ‘Statement’ means a statement of account that can be accessed by the DCB NiYO Global Cardholder through the DCB NiYO mobile
app. for any given period from the date of account opening, and the balance on the Card / Card pockets.
j. ‘Merchant’ or ‘Merchant Establishments’ shall mean establishments wherever located which accept / honour the Card and shall
include amongst others, stores, shops, restaurants, airline organisations, etc. as advertised by DCB Bank or VISA.
k. ‘EDC’ or ‘Electronic Data Capture’ refers to electronic Point-of- Sale (POS) swipe terminals in India and/or abroad, whether tied up by
DCB Bank or any other bank on the shared network, that permits the debiting of the Card / Card pockets for purchase transactions
through merchant establishments.
l. ‘NiYO 15’ means the credit card pocket where 50% of your salary will be extended as credit.
m. ‘Pockets’ refers to the separate categories of reimbursement in the DCB Mobile App. For example, meal allowances are parked as a
separate category in the DCB Mobile App. Different categories are present in the card virtually, so that various allowances can be
parked in the respective categories.
n. ‘Company’ or ‘Corporate’ refers to an association or collection of individuals sharing a common purpose and unite in order to focus
their various talents and organize their collectively available skills or resources to achieve specific, declared goals.
o. ‘Personal Information’ refers to the information provided by the user/Cardholder to DCB Bankand/or its associates.
2. About the Product:
DCB NiYO Global Card is issued to an individual or employees of corporates based on the application for issuance of the Card by the
employer or by the individual himself/ herself to DCB Bank and/or its representatives. The Card comes with multiple pockets with ability to issue and load various types of allowances including but not limited to Meal, Medical, Fuel and Corporate travel and Entertainment
reimbursements as provided by the employer from time to time. The Card will also have an additional pocket named NiYO 15 where the employee of any Corporate shall be provided 15 days advance credit facility of 50% of his/her net monthly salary. The credit facility will get activated and renewed on 16th day from the salary credit date for every month. This credit will be as an advance payment for the salary due for the next month. The usage done by the
Cardholder out of the credit limit assigned to him in that particular month will be recovered by setting it off from the salary of the next month. The DCB NiYO Global Card comes with multiple pockets that meet the requirements of a Corporate of disbursing multiple categories of benefits to its employees. Each pocket will have appropriate usage limit and restrictions, for example, the meal allowance can be used only for spends on ready to eat food and beverages. The fuel allowance can be used only for refilling fuel at Petrol Pumps.
ATM withdrawals will be allowed only for the general category pocket and not from the meal allowance pocket. The individual or employee will be eligible to use the existing funds available under various pockets of DCB NiYO Global Card even if he quits, provided the card is within the validity period. DCB NiYO Global Card is also linked to the DCB NiYO Mobile App.
3. Applicability of Terms and Conditions:
These Terms and Conditions are applicable to all individuals and the corporates and their employees as DCB NiYO Global Cardholders which are existing or may be on-boarded any time in future by DCB Bank and/or its representatives and it forms a contract between DCB Bank and/or its associates/representatives, and the corporates and its employees availing the DCB NiYO Global Card. Any Corporate, willing to avail DCB NiYO Global Card facilities for its employees, shall register with Finnew Solutions Private Limited for the same. Depending on the facility chosen by such Corporate for its employees on the DCB NiYO Global Card, DCB Bank and/or its representatives shall at its sole discretion accept or reject such application(s). By applying for or availing of DCB NiYO Global Card, the Card holder(s) also acknowledges and accepts these Terms & Conditions and agrees to abide by the same at all times. DCB Bank and/or its representatives shall have the absolute discretion to amend or supplement any of these Terms and Conditions at any time. Such change in the Terms and Conditions and /or any new services/terms and conditions as may be introduced by DCB Bank and/or its representatives shall be
communicated to the Cardholder and the Cardholder shall be deemed to have accepted the changed terms and conditions. However, an updated copy of ‘Terms & Conditions’ will always be available on the Bank’s website and Mobile App. Use of the DCB NiYO Global Card by the Cardholder after the date upon which any of these changes/alterations/amendments are to take effect will be taken as evidence of the
acceptance, without reservations by the Cardholder of such changes.
The DCB NiYO Global Cardholder acknowledges and understands that the Card is being provided to the
Cardholder on the basis of the registration done by the staff of DCB Bank’s associate/s in the
It is expressly acknowledged and understood by the Cardholder that at such stage as the application is
accepted by DCB Bank and/or its representatives and/or the Cardholder starts using the Card, the
Cardholder will be deemed to have accepted the Terms & Conditions including the ‘Most Important
Terms & Conditions’ (MITC) and to comply with the same and is expressly stopped from claiming
5. Card Validity and Cardholder Obligations:
i. The issue and use of the Card shall be subject to the rules and regulations in force as issued by the RBI and/or any other regulatory/
statutory body(ies) from time to time. The issue and use shall also be governed by the Terms & Conditions contained herein and as
amended by DCB Bank from time to time.
ii. The Card shall be valid for online transaction, ATM Cash withdrawals (applicable to limited pockets), and POS transactions, as permitted
by the DCB Bank from time to time in India and/or abroad.
iii. The Card shall be at all times the property of DCB Bank and/or its representatives and shall be returned to DCB Bank and/or its
representatives unconditionally and immediately.
iv. The DCB NiYO Global Card is not transferable or assignable by the Cardholder under anycircumstances.
v. Upon receipt, the Cardholder must sign on the reverse of the Card immediately. The Cardholder must not allow anyone else to use the
Card and safeguard the Card from misuse and must at all times retain the Card under the Cardholder’s sole control.
vi. The Personal Identification Number (PIN) issued to the Cardholder or chosen by him for using the Card are personal to him and will be
known only to the Cardholder and are non-transferable and strictly confidential. A written record of the PIN should not be kept in any
form, place or manner that may facilitate its use/misuse by a third party. The PIN should not be disclosed to anyone, including the staff
of DCB Bank and/or its associates, the merchant establishments, and/or any third party, under any circumstances, by any means
whether voluntary or otherwise.
vii. The Cardholder’s Card balance will be debited immediately with the amount of any withdrawal, transfer and other transactions
effected by the use of the Card. The debit will happen from the designated allowance pocket under which the transaction has been
done. For example: if a transaction is done at food and merchant outlet the debit will happen on the Meal allowance pocket. Similarly
transactions done at petrol pumps will be recovered from the Fuel allowance pocket. Sometimes the transaction amount and/or tips,
surcharge or exceptional transaction amount would be debited to your account subsequently/at a later date. The Cardholder will
ensure that he/she has sufficient load balance limit in the relevant allowance pocket of DCB NiYO Global Card to meet any such
transactions / amount.
viii. The Cardholder shall not be entitled to withdraw funds by the use of the DCB NiYO Global Card exceeding the limits assigned to him/
her on his/her Card or from the benefits pockets where cash withdrawals are not permitted.
ix. The DCB NiYO Global Cardholder will be responsible for transactions effected by the use of the Card whether authorised by the
Cardholder or not, and shall indemnify DCB Bank and/or its representatives against any loss or damage caused by any unauthorised
use of the Card or related PIN, including any penal action arising therefrom on account of any violation of RBI
guidelines or any other law being in force in India, notwithstanding the termination of this arrangement.
x. You are requested to note that the DCB NiYO Global Card is valid up to the last day of the month/ year indicated on the Card. You
hereby undertake to destroy the DCB NiYO Global Card when it expires by cutting it into several pieces.
xi. Your renewed DCB NiYO Global Card shall be sent to you through your employer/at your registered address before the expiry of the
Card at the discretion of DCB Bank and/or its representatives, upon evaluation of the conduct of your account. DCB Bank and/or its
representatives reserve the sole right of renewing your Card account on expiry of the existing Card.
xii. The Cardholder will inform DCB Bank and/or its representatives in writing within 30 days from the statement date of any irregularities
or discrepancies that exist in the transaction details of any ATM/merchant establishment on the statement of account shared by DCB
Bank and/or its representatives. If no such notice is received during this time, DCB Bank and/or its representatives will assume the
correctness of the transactions and details provided of the same.
xiii. The Cardholder undertakes that he / she shall keep himself / herself aware of the Terms and Conditions (General and Product Specific)
on the website of DCB Bank and / or its associates. DCB Bank and/or its representatives shall not be obliged to convey and inform the
Cardholder of any changes / updates made therein from time to time.
6. Merchant Establishment Usage:
i. The Card is accepted at all electronic Point-of-Sale terminals at merchant establishments in India and/or abroad which accept VISA,
MasterCard and Rupay Card.
ii. The Card will be accepted at merchant establishments that have an electronic Point-of-Sale swipe terminal. ATM withdrawals are
allowed but are applicable only to the limited pocket. Please note that usage of Personal Identification Number (PIN) is mandatory for
use of the DCB NiYO Global Card at the electronic Point-of-Sale swipe terminals at merchant establishments and/or at ATMs.
iii. DCB Bank and/or its representatives shall not have any responsibility and liability for any dealings the merchant may have with you,
including but not limited to the supply of goods and services so availed or offered. Should you have any complaint relating to any
merchant establishment, or the goods and/or services you must resolve the matter with the merchant establishment and failure to do
so will not relieve you from any obligations towards DCB Bank and/or its representatives.
iv. DCB Bank and/or its representatives shall accept no responsibility for any charges levied by any merchant establishment and debited
to your account along with the transaction amount.
v. A purchase and a subsequent credit for cancellation of goods / services are two separate transactions. The refund will only be credited
to the allowance pocket of your DCB NiYO Global Card Mobile App. (less cancellation charges), from where the transaction was
initiated or debited, as and when it is received from the merchant. If the credit is not posted to your Card account within 30 days from
the day of refund, you must notify DCB Bank and/or its representatives along with a copy of the credit slip from the merchant.
vi. The Cardholder would be solely liable for all unauthorised acts and transactions. Sometimes the transaction amount and/or tips,
surcharge or exceptional transaction amount would be debitedfrom your Card subsequently/at a later date. Kindly ensure that your
account is adequately funded to meet the debits pertaining to tips/surcharge or any other exceptional transactions which are debited
from your Card at a later date.
vii. DCB Bank and/or its representatives are not responsible and liable if your Card is not accepted or if any transaction is declined at any
POS (member establishment / merchant location) for any reason whatsoever.
7. ATM Usage:
i. ATM withdrawals are allowed on restricted pockets.
ii. The Card is accepted at any DCB Bank ATM and/or ATM on other bank’s network.
iii. The daily cash withdrawal limit on the Card would be determined by DCB Bank and/or its associates and may be changed at any time
at their sole discretion without notice to the Cardholder. Cash withdrawals will be subject to tax as applicable from time to time.
iv. Charges for cash withdrawal and other transactions would be as per the ‘Schedule of Charges’ provided in MITC.
v. DCB Bank and/or its representatives will not be liable for any failure to provide any service or to perform any obligation thereunder
where such failure is attributable (whether directly or indirectly) to any malfunction of the ATM or the Card, temporary insufficiency of
funds, any dispute or the circumstances beyond the Bank’s control.
vi. DCB Bank and/or its representatives will not be liable for any consequential or indirect loss or damage arising from or related to the
loss / use of the Card and related PIN, howsoever caused.
vii. The availability of ATM services in a country other than that in which the Card was issued, is governed by the local regulations in force
in the said country. DCB Bank and/or its representatives shall not be liable if these services are withdrawn without notice thereof.
viii. DCB Bank and/or its representatives are not responsible if your Card is not accepted or if any transaction is declined at any ATM for
any reason whatsoever.
8. Fees and charges**
Schedule of charges : The schedule of charges applicable is provided below
International Charges :
Description of charges
Niyo global card charges
499 plus tax applicable
Reissue of Lost, Stolen Or Damaged Card
200 per instance plus applicable taxes
Reissue Card PIN
Nil (App. Based service)
International Cash Withdrawal charges*
Late Payment Fee
Statement Request charges
Account closure charges
*International ATM withdrawal charges may apply as per the respective overseas bank’s policies.
Charges applicable upon returning to India:
Description of charges
Niyo global charges
Domestic Cash Withdrawal Fee (at DCB Bank ATMs)
Domestic Cash Withdrawal Fee (at non-DCB Bank ATMs)
2 free withdrawals, followed by ₹20 per transaction plus applicable taxes for future transactions
Domestic Cash Withdrawal Limit
ATM limit depends on the ATM; Card limit is
Domestic Balance Enquiry Fee (at DCB Bank ATMs)
Domestic Balance Enquiry Fee (at non-DCB Bank ATMs)
20 per transaction plus applicable taxes
Statement Request charges
2.5- 3.0% of the transaction value plus applicable taxes
**Note: Taxes as notified by the Government of India, are applicable and payable on all fees, interest and other
charges if any and are subject to change, as per relevant regulations of the Government of India, Reserve Bank of India and/or DCB Bank.
For a complete list of charges for DCB NiYO Global Card, please refer to the DCB NiYO mobile application.
9. Disclosure of Information:
i. When requested by DCB Bank and/or its representatives, the Corporate shall be in a position to provide any information, records or
certificate of the DCB NiYO Global Cardholder relating to any matters that DCB Bank and/or its representatives deem necessary. You
will also authorise DCB Bank and/or its representatives to verify the veracity of the information furnished by whatever means or from
whichever source deemed necessary. If the data is not provided or if found incorrect, DCB Bank and/or its representatives may at its
discretion refuse renewal of the Card or cancel the Card forthwith.
ii. DCB Bank and/or its representatives reserves the right to disclose Cardholder information to any Court of competent jurisdiction,
quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
iii. DCB Bank and/or its representatives reserves the right to disclose, in strict confidence, to other institution, such information
concerning the Cardholder’s account as may be necessary or appropriate in relation to its participation in any Electronic Fund Transfer
iv. DCB Bank and/ or its representatives may tie up with credit bureaus authorised by the RBI and will share credit information including,
but not limited to, your current balance, payment history, etc. along with your demographic details with such credit bureaus, as per
the Credit Information Companies (Regulation) Act, 2005. It is in your best interest to maintain good credit history by paying the
necessary dues in a timely manner. With credit bureaus in place, responsible Cardholders can expect faster and more competitive
services at better terms from the credit grantors. Default by Cardholders would be available with the credit bureaus, which in
turn may impact your creditworthiness for future requirements.
v. If you do not wish to receive any direct marketing or telecalling / telesales calls, please register yourself for the “Do Not Call” facility.
10. Lost or Stolen Card:
i. In the event that the Card is lost or stolen, the occurrence must be reported to DCB Bank Customer Care and/or its associates
immediately by fastest means of communication and get DCB NiYO Global Card blocked/hot-listed.
ii. The lost or stolen card can promptly be blocked/hot-listed accessing the DCB NiYO Mobile App. which is already there on the mobile
of the DCB NiYO Global Cardholder.
iii. Should a request for processing a transaction be received by DCB Bank and/or its representatives after the Card has been lost or stolen
but before receipt of any communication upon the blocking request, you shall alone be liable for all amounts debited to the DCB
NiYO Global Card.
iv. You hereby undertake to indemnify DCB Bank and/or its representatives fully against any liability (civil or criminal), loss, cost, expenses
or damage that may arise due to loss or misuse of the Card in the event that it is lost and not reported to DCB Bank and/or its
representatives, or lost and misused before DCB Bank and/or its representatives is informed. Provided you have in all respects
complied with the Terms & Conditions, a replacement Card may be issued at the sole discretion of DCB Bank and/or its
representatives at the applicable fee.
v. If it is determined that you were negligent or fraudulent in the handling of the Card and/or PIN, DCB Bank and/or its representatives
would not entertain any request for refund / reimbursement of fraudulent usage of the Lost / Stolen Card.
vi. If any amount is wrongly credited to your DCB NiYO Global Card Mobile App based on your representation / information and/or
otherwise, DCB Bank and/or its representatives would recover the amount from you without any prior notice.
vii. Should you subsequently recover the Card, it cannot be used. Please destroy the Card by cutting it into several pieces through the
11. Billing & Statement:
i. You can also view your monthly Card usage using your DCB NiYO Mobile App. You can access your Card statement anytime using
your DCB NiYO Mobile App. by selecting “Mail” icon under “Spends” screen to generate the Statement of your Card. This will be
directly emailed to your registered email ID.
i. On non-receipt of the payments within the specified timeframe, the same will be reported in the monthly submission to the credit
ii. In case of overdue payments, follow up will be done by DCB Bank and/or its representatives via telephone, SMS, post, email, visitation
or engaging third parties for follow up and collection of dues if required.
iii. The Cardholder will be liable for all the costs associated with the collection of dues, legal expenses (should it become necessary to
refer the matter to any agent), or where legal resources have been utilized in the resolution of a dispute.
i. The allowance pockets offered through DCB NiYO Global card will be same for all employees under the same Corporate.
ii. The Corporates will undertake to share updated data on resignation, reliving and absconding customers/ employees/ Cardholders to
DCB Bank and/or its associates regularly at an agreed interval.
iii. The Corporate will promptly notify DCB Bank and / or its associates in writing of any change in the employment and / or office and /
or residential address and telephone numbers of the employees.
iv. DCB Bank and / or its associates reserve the right to add, delete or vary any of the Terms & Conditions at their sole discretion. Use of
the DCB NiYO Global Card after the date upon which any of these alterations are to take effect will be taken to be evidence of the
acceptance, without reservations by the Cardholder of such changes.
v. Any notice updated on the Bank’s website and DCB NiYO Global Card Mobile App. will be deemed to have been read by the
Cardholder. Publication of changes by such means as DCB Bank and / or its associates may consider appropriate will constitute
effective notice thereof to the Cardholder.
i. DCB Bank and/or its associates reserves the rights to cancel / withdraw the Card or any of the other services offered at any point of
time, without assigning any reasons and without prior notice to the Cardholders.
ii. It will be Cardholder’s and corporate’s responsibility to inform DCB Bank and/or its associates immediately on termination of
employment with the current employer or change of profile of any of its employee.
iii. The benefits applicable to Salary/Reimbursement account shall stand to be modified in case of any change in the profile of the
iv. The Card is the property of DCB Bank and / or its associates and must be returned to an Officer of DCB Bank and / or its associates
immediately and unconditionally upon request. Please ensure that the identity of the Officer is established by you before handing
over your Card. The delivery address is mentioned on the reverse side of the DCB NiYO Global Card.
v. If an employee leaves the organization he/she will be able to use his/her DCB NiYO Global Card till the time the balance is available in
the Card and the Card is within validity period. However, he will not be allowed to use the funds from the credit facility pocket.
vi. Notwithstanding anything stated anywhere, DCB Bank and/or its associates shall be entitled to terminate the DCB NiYO Global Card
facility with immediate effect and close the Card accordingly upon the occurrence of any of the following events:
a. Failure to comply with the Terms & Conditions set forth herein and in the MITC;
b. The Cardholder becoming the subject of any bankruptcy, insolvency proceedings or any other proceedings of a similar nature;
c. Demise of the Cardholder
vii. The DCB NiYO Global Card should be returned to DCB Bank and / or its associates prior to the date upon which any changes are to
take effect, in case of the Cardholder’s rejection of any of the proposed changes to the features, charge/s and/or Terms & Conditions
applicable to the Card.
Please note that DCB Bank and / or its associates do not charge the Cardholders any fee at merchant establishments. However, there are certain merchant categories like railways and petrol pumps where there is a surcharge for using a Card. The surcharge at petrol pumps is 2.5% of the transaction value/bill amount or Rs. 10 whichever is higher, and at railways 2.5% of the transaction value/bill amount or Rs. 25
whichever is higher. These will be separately debited from the designated Card pocket and will appear as separate entries. These charges are as presently applicable and are subject to change from time to time. For DCB NiYO Global Card members, the fuel surcharge will be refunded to the DCB NiYO Global Card mobile app. and will reflect as a credit in the Card balance. Above charges / fees does not include
service tax and / or any other cess / taxes as applicable from time to time.
15. Grievance Redressal and Customer Care:
For more information and help, please call NiYO’s helpline number i.e. +91 75561 70333 or Email at: email@example.com
If you are not satisfied with the response, please address the grievance to higher authorities in DCB Bank, through email, by writing to the Principal Nodal Officer at firstname.lastname@example.org or approach him at the Corporate Registered Office: DCB Bank Limited, 6th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai - 400013.
16. DECLARATION cum UNDERTAKINGS from Cardholders:
a) I / we agree and undertake to ensure that there would be sufficient funds / clear balance / pre- arranged credit facility in my /our
DCB NiYO Global Card for effecting transactions. I/We agree that DCB Bank and / or its associates shall not be liable for any
consequences arising out of non-compliance by the bank of my/our instructions due to inadequacy of funds and the bank at its
sole discretion can decide to carry out the instructions notwithstanding the inadequacy of funds. The Bank may do the aforesaid
without prior approval from or notice to me / us and I / we shall be liable to repay with interest, the resulting advance, overdraft or
credit thereby created and all related charges arising thereby.
b) I/We agree that DCB Bank and / or its associates shall not be liable for any damages, losses (direct or indirect) whatsoever, due to
disruption or non-availability of any of services / facilities due to technical fault/error or any failure in telecommunication network or
any error in any software or hardware systems.
c) I / We shall keep myself / ourselves aware of the Terms and Conditions and the MITC (general and product specific) at all times on
the website of DCB Bank and / or its associates. DCB Bank and/or its representatives shall not be obliged or liable and responsible to
convey and inform to me / us any changes / updates made therein from time to time.
a) I/We agree that DCB Bank and / or its associates may disclose, in strict confidence, to other institutions, such Personal Information,
as may be reasonably necessary for reasons inclusive of, but not limited to the following:
o for participation in any telecommunication or electronic clearing network
o in compliance with a legal directive
o for credit rating by recognized credit scoring agencies
o for fraud prevention purposes and
o to credit information bureaus
b) I / We, declare that the information and data furnished by me / us to DCB Bank and / or its associates are true and correct and
complete and nothing is concealed, misrepresented or manipulated by me.
c) I / We, agree that:
o The Credit Information Bureau (India) Ltd. and any other agency so authorised may use, process the said information and data
disclosed by DCB Bank and / or its associates in the manner as deemed fit by them; and
o The Credit Information Bureau (India) Ltd. and any other agency so authorised may furnish for consideration, the processed
information and data or products thereof prepared by them, to banks / financial institutions and other credit grantors or registered
users, as may be specified by RBI in this behalf.
17. Important Regulatory Information for International Usage of the Card:
o The Card is valid for use both in India and abroad. It is however, not valid for foreign currency transactions in Nepal and Bhutan.
o Usage of the Card for transacting outside India must be made in accordance with the provisions of the Foreign Exchange
Management Act, 1999 (“FEMA”) and related Rules & Regulations and in the event of any failure to do so, you may be liable for
penal action under the Foreign Exchange Management Act, 1999.
o You should consult your Authorised Dealer (AD) regarding your foreign exchange entitlement.
o You undertake and agree not to use the Card for making payment for any illegal purchases including without limitation purchase
of items / services not permitted by the RBI as per the Foreign Exchange Management Act, 1999 and related Rules & Regulations.
o The Bank shall not be responsible for the rate of conversion or fluctuation in the exchange rate and, such rate of conversion shall
be binding upon the customer.
o The Card is accepted at all electronic Point of Sale (POS) terminals at Merchant establishments, which display the VISA logo. Please
check the country/ies for VISA Card acceptance before use.
o As per the VISA Dispute Management Rules, transactions done at Merchant establishments which pertain to travel and
entertainment (including restaurants) cannot be disputed by the Cardholder/s if the limit does not exceed USD 25 and the Bank
cannot dispute the same as a chargeback. The Bank shall not be liable for any Card transaction which the Cardholder/s may
raise a dispute upon if the disputed amount is less than USD 25 and the Cardholder shall be solely liable for the same without any
liability and responsibility to the Bank whatsoever.
18. Know Your DCB NiYO Global Card
a) Front of the Card:
i. Card type: The DCB NiYO Global Card is issued by the corporates to its employees.
ii. Chip Card: Important information pertaining to your DCB NiYO Global Card is encoded on the chip embedded in the Card. Please
protect your Card from scratching or exposure to any kind of damage.
iii. Card Number: This is your exclusive 16-digit Card number. Please quote this number in all communication / correspondence with
DCB Bank and / or its associates.
iv. Valid From: Valid through (MM-YY format): Your DCB NiYO Global Card is valid until the last day of the month of the year indicated
on the Card.
v. Embossed DCB NiYO Global Card: In case of purchase transactions, the DCB NiYO Global Card can be used at merchant outlets with
an electronic Point of Sale swipe terminal. Please do not try and use your Card at merchants with “paper imprinters” or for Mail/
Telephone order transactions.
i. The sales agent hands over the Welcome Kit after online registration of the customer through tab banking. The KYC process may also
be completed through the in-app camera of the tab banking.
ii. Upon activation the individual or the employee of the corporate gets a SMS on his registered mobile number with a link to download
the NiYO App. The Card holder can download the NiYO Mobile App by clicking on the link provided through SMS.
iii. Personal Identification Number (PIN) is required to be generated through the NiYO mobile application separately.
20. Merchant Outlet Transactions
i. Use your DCB NiYO Global Card for shopping at merchant outlets in India and/or abroad. The merchant must have an electronic
Point-of-Sale Card swiping terminal.
ii. Present your DCB NiYO Global Card for making your transaction. The Card will be swiped by the merchant on an Electronic Data
Capture Terminal for authorization.
iii. After a successful authorisation, the designated allowance pocket of your DCB NiYO Global Card will be debited for the transacted
iv. Sometimes the transaction amount and / or tips, surcharge or exceptional transaction amount would be debited to your Card
subsequently / at a later date. Your limit is equivalent to the balance available in your DCB NiYO Global Card, subject to daily
transaction limit. Daily POS transaction limit will apply.
v. When using the Card at a merchant establishment, the purchase amount will always be debited from the available balance in the
designated pocket of your DCB NiYO Global Card depending on the purchase made for the category.
vi. Kindly ensure that there is sufficient load balance available in the said allowance pocket/category for which the purchase was made
to meet the requirement of debits pertaining to tips, petrol / railway surcharge or any other exceptional transactions which are
debited to your account belatedly.
vii. Please note that all transactions (accepted or declined) at other than DCB Bank ATMs are subjected to a transaction charge as
determined by the Bank and are subject to change from time to time without prior notice.
21. Looking after your DCB NiYO Global Card
Following these simple guidelines will ensure that using your DCB NiYO Global Card is a pleasant experience.
i. Treat your DCB NiYO Global Card in the same way you treat your cash. Keep it with you at all times and never leave it unattended.
ii. Your DCB NiYO Global Card is for your exclusive use only. It is non-transferrable and also should never be surrendered to anyone
other than a designated officer of DCB Bank and/or its representatives and that too only after cutting into several pieces through the
iii. Never reveal or surrender your PIN to anyone. Please do not write or leave an evidence of your DCB NiYO Global Card/PIN and
never keep a written copy of it. It is also recommended that you change the PIN to a number of your choice at regular intervals.
iv. If your Card is lost /stolen, or if you suspect that your Card has been used fraudulently please block it immediately accessing your
DCB NiYO mobile App. You can also call 07556170333 or
Email: email@example.com to report the loss. v. In case you need your Card to be re-issued,please send in your request in writing to
DCB Bank and/or its representatives. A replacement Card shall be provided to you at applicable tariff.
v. Always ensure that the DCB NiYO Global Card is swiped in your presence when transacting atmerchant establishments.
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